Privacy Policy

Overview

This Privacy Policy describes how 399k collects, stores, processes, and protects the personal information of users who access or register on https://399k.bio. By using the 399k platform — whether to place cricket bets, play live casino games, spin slots, or explore card games — you acknowledge that you have read and understood the practices described in this document.

We are committed to protecting the privacy of our users in accordance with applicable data protection principles. This policy applies to all users from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.

Information We Collect

When you register, verify your account, or interact with the 399k platform, we may collect the following categories of personal data:

• Identity information: full name, date of birth, and government-issued ID details required for KYC verification.
• Contact information: email address and mobile phone number used to create your 399k account.
• Financial information: transaction history, deposit and withdrawal records, and payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — stored only in encrypted form.
• Usage data: IP address, device type, operating system, browser type, pages visited, session duration, and in-game activity logs.
• Communications: any messages sent to our support team, feedback forms, or dispute submissions.

We collect only the minimum data necessary to provide a safe, compliant, and functional gambling experience. We do not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information.

How We Use Your Information

The personal information we collect is used strictly for the purposes described below. We do not use your data for any purpose that is incompatible with your original reason for providing it:

• Account creation and management: verifying your identity, maintaining your 399k player profile, and processing account-related requests.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Responsible gaming compliance: monitoring betting patterns to identify signs of problem gambling and, where necessary, applying account-level safeguards.
• Customer support: investigating and resolving complaints, disputes, and technical issues raised by users.
• Platform improvement: analysing aggregated, anonymised usage data to improve games, features, and overall user experience on 399k.
• Marketing communications: sending you promotions, bonus offers, and news about 399k — only if you have explicitly opted in. You may opt out at any time by contacting support.

Data Sharing and Disclosure

399k does not sell your data. We may, however, share your personal information with carefully selected third parties only in the following limited circumstances:

• Payment processors: to complete financial transactions, we share necessary payment data with providers such as bKash, Nagad, and Rocket under strict data security agreements.
• Technology and game providers: platform operators, game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and infrastructure partners may process limited technical data to deliver their services.
• Legal and regulatory obligations: when required by applicable law, court order, or a legitimate regulatory request, we may disclose relevant user data to the appropriate authority.

Any third party that receives data from 399k is contractually bound to use it only for the permitted purpose, to maintain appropriate security standards, and to delete it once the purpose is fulfilled.

Payment Data and Platform Security

Financial security is a top priority at 399k. All payment-related data — including transaction references, account identifiers, and mobile wallet information (bKash, Nagad, Rocket, Upay) — is encrypted both in transit and at rest using SSL/TLS protocols and server-side encryption.

We do not store complete payment card numbers on our servers. Full card data is handled exclusively by certified payment gateways. Our internal records retain only masked identifiers sufficient for dispute resolution and audit trail purposes. We regularly review our security procedures to maintain a robust defence against unauthorised access.

Cookies and Tracking Technologies

399k uses cookies and similar tracking technologies to deliver a personalised, seamless experience on our platform. Cookies are small text files stored on your device. We use essential cookies (required for the platform to function), preference cookies (to remember your language and settings), and analytics cookies (to understand how users interact with 399k so we can improve it).

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features. We do not use tracking cookies to serve targeted advertising to third-party advertising networks.

Data Retention

We retain your personal data for as long as your 399k account remains active or as required by applicable law. Account data, transaction records, and KYC documentation are retained for a minimum of five years from the date of account closure to comply with anti-money laundering and financial record-keeping obligations.

Once the applicable retention period expires and there is no ongoing legal obligation to retain the data, we securely destroy or anonymise it so it can no longer be linked to any individual. Anonymised, aggregate data may be retained indefinitely for analytical and platform improvement purposes.

Your Data Rights

As a user of 399k, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address at the bottom of this page:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data in your account.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances.
• Right to object: you may object to our use of your data for direct marketing purposes at any time.

We will acknowledge your request within a reasonable timeframe and respond fully within 30 days. In some cases, we may need to verify your identity before processing the request to protect against unauthorised access.

Age Restriction and Minor Protection

399k is strictly an adults-only platform. You must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. During account registration and KYC verification, we actively verify the age of all users. If we discover that personal data has been collected from a person under 21, we will immediately suspend the account and delete the data.

If you are a parent or guardian and believe that your child may have accessed or registered on 399k, please contact us immediately at [email protected]. We take underage access seriously and will act swiftly to close any such account and remove associated data.

Changes to This Privacy Policy

399k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 399k after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any change, you have the right to close your account and request deletion of your data.